Return Policy

In the event you receive a damaged / damaged product or a product that does not
comply with the specifications as per your original ordered, you are required to get in
touch with the customer service team/ Upline Leader / sponsor through mail:
help@redpool.in

1. Upon receiving your complaint, Redpool shall verify the authenticity and nature of the complaints and if Redpool is convinced that the complaint is genuine, Then Redpool inform you to relevant complaint and purchased price put into your login account. Where you will place request for replacement or money return. However if we find in significant and baseless complaint regarding the
   quality and content of the products, Redpool reserve the right to take necessary legal action against you and you will be solely liable for all costs incurred by Redpool in this regards. You expressly acknowledge that the Product selling point selling the defective product / service will be solely responsible to you any claims that you may have in relation to such defective product / service and
   Redpool shall not in any manner be held liable for the same.
2. Before accepting shipment of any order kindly ensure that the products packaging is not damaged or tampered. If you observe that the package is damage or tempered, requested you to refuse to accept delivery and inform Redpool at the earliest. The return process of the product may be restricted by Redpool depending on the nature and category of the product.
3. In order to return any product sold through the website will be refunded within 30 days, you are requested to comply with the below mentioned conditions, viz; 3.1. Please notify Redpool of receipt of a damaged / defective product within 7 days of delivery to you. If you are fail to do so within the said time period Redpool shall not be held liable for the failure to replace the order.
   3.2. Product must be unused.
   3.3. Redpool will arrange pick-up of the damaged / Defective product through its own logistics partner or Redpool will inform you to send damaged / Defective product through your nearest reputed logistic service provider of your home in one day from receipt of such notice. Courier or freight charge will be reimbursed in such form as is determined by the logistic team upon prior consultation with Redpool.
   3.4. Product should be returned in their original packaging along with the original price tag, labels barcode user manual, warranty card and invoice etc.
   3.5. It is advisable that the return packets should be strongly and adequately packaged so that there is no further damage of product during transit.
   3.6. The Returned products are subject to verification and checks by Redpool in order to determine the legitimacy of the complaint / return.
4. In this Concern return of a product is duly accepted by Redpool, the value of such product, as originally paid by during acceptance of delivery of product or otherwise, will be refunded to you. Refund will be processed based on the mode of payment and Redpool or the approved payment gateway will credit your refunds directly into your debit / credit card or online accounts or provide by you with a cheque in this regards. Refund will be subject to the following:
5. Orders paid online will be refunded within 30 days through the online account or via cheque, depending on the current circumstances as determined by Redpool.
6. For cash on delivery payments, you will be provided with a refund cheque.
7. If the product can be repaired by the tailor / service centre, Redpool would get the same repaired and send it back to you.
8. A promo code, once used shall not be refunded in case of cancellation of order either by customer or Redpool.